General terms and conditions of sale

Kangourou Dinant Cottages – version 1.2

 1. Subject matter and general conditions

These general terms and conditions define the rights and obligations of the parties in the context of the remote booking of services offered by GITES KANGOUROU DINANT, located at rue de Givet 35 in 5500 DINANT (Belgium) as well as in the context of the rental contract, following this booking.

They govern all the necessary steps for booking, monitoring the booking, concluding the rental contract, payment methods and the consumption of the service.

The customer acknowledges having read and accepted these general terms and conditions of sale and any specific terms and conditions of sale of the reserved rate accessible on the booking platform through which he/she made the reservation.

These general terms and conditions of sale apply to all bookings made via the internet.

2. Reservation

The customer chooses the services presented on the booking platform.

He acknowledges having read and understood the nature, purpose, and booking procedures for the available services. He acknowledges having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts.

The reservation is deemed accepted by the customer at the end of the process.

3. Booking Process

Reservations made by the customer are done via the electronic booking voucher accessible online on the booking platform.

Before making any reservation, the customer agrees to complete the information requested on the reservation form. The customer confirms the truthfulness and accuracy of the information provided.

After the final selection of services to be booked, the procedure includes:

– the seizure of a means of payment for the settlement of the deposit;

– consultation and acceptance of the general terms and conditions of sale and any applicable terms and conditions of sale at the proposed price;

– the customer's confirmation of the reservation.

4. Booking confirmation

The reservation is considered confirmed upon receipt of the booking confirmation by the establishment. The platform acknowledges receipt of this reservation by sending an email without delay.

In the case of online booking, the booking confirmation email summarizes:

– the contract offer,

– reserved services,

- the costs,

– the terms and conditions of sale relating to the selected rate and accepted by the customer,

– the date the reservation was made,

– the address of the seller's establishment to which the customer can submit their complaints.

5. Contract conclusion procedures

The rental agreement becomes effective upon payment of the price of the stay (100% of the amount).

Payment is made as follows:

– A deposit of 50% of the rental price, plus service fees, is required upon booking:

o Either collected by the secure payment system (Stripe) at the time of online booking on the ELLOHA website;

o Either to be paid to the landlord within 3 days of receiving the electronic booking confirmation, evidenced by the voucher. In this case, the landlord will inform the tenant of the payment details for this deposit.

The remaining balance of the rental payment is due no later than 5 days before the start of the stay. The balance will be collected via the secure payment system (Stripe) if this system was used for the deposit payment. Otherwise, the balance will be paid by bank transfer according to the terms and conditions provided by the landlord.

If the booking is made 10 days before the start of the stay, the customer is required to pay the full price or the balance (if a deposit has been paid) upon receipt of the booking confirmation voucher.

The landlord will inform the tenant of the payment terms for the deposit, the balance or the entire rental, when these amounts are not automatically debited by ELLOHA at the time of booking.

In all cases, the full rental price must be paid to the landlord before the start of the stay.

In the event of partial or total non-payment of the rental according to the aforementioned terms, the landlord reserves the right to refuse access to the establishment.

Booking prices are inclusive of all charges, including the tourist tax collected by the establishment on behalf of the local authorities. They do not include the security deposit.

6. Cancellation or modification of the contract

The terms and conditions of sale for the reserved rate specify the terms and conditions for cancellation and/or modification of the reservation by the applicant.

When the terms and conditions of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone contact details are specified on the reservation confirmation sent by email.

All reservations are nominative and cannot under any circumstances be transferred to a third party, whether free of charge or for payment.

If the owner cancels the stay before the start date of the stay, they must inform the client by all possible means and confirm it by email.

Without prejudice to any claims for compensation for damages that may have been incurred, the client will be immediately reimbursed for all sums paid. Except in cases of force majeure, they will also receive compensation equal to half the price of the stay if the cancellation occurs less than 48 hours before the start of the stay, or will be offered accommodation of the same or higher quality at the price of their reservation.

7. Consumption of the service

The customer must arrive on the specified day and at the indicated times.

Upon arrival, the client will be asked to provide the information necessary for traveler control (contact details, identity number, etc.), in accordance with the legal provisions in force at the time of the stay.

In case of late or delayed arrival, the client must notify the owner as soon as possible.

If the client has not arrived within six hours of the latest agreed or scheduled arrival time, the reservation becomes void and the owner may make the property available to other guests. In this case, the rental price remains payable to the owner

For reservations exceeding 15 days, the parties will jointly draw up a written inventory of fixtures. A client who makes a reservation with an owner for a fixed period may not, under any circumstances, claim any right to remain on the premises beyond the agreed period. Assignment or subletting is prohibited.

Any behavior contrary to good morals and public order will lead the establishment manager to ask the customer to leave the premises, without any compensation or refund.

8. Use and occupancy of the premises

The client must respect the peaceful nature of the premises and use them in accordance with their intended purpose. They must be considerate of the peace and quiet of other occupants and neighbors. Parents must also ensure that their children respect the rules of the premises.

The booked stay is fixed for a specific number of people, including babies and toddlers.

If the number of customers exceeds this number, the owner will refuse additional customers, without exception.

The refusal cannot under any circumstances be considered as a modification or breach of contract initiated by the owner, so that in the event of the client's departure, no refund can be considered.

Pets are not allowed. If this rule is not respected, the owner has the right to refuse the guest entry to the cottage.

The refusal cannot under any circumstances be considered as a modification or breach of contract initiated by the owner, so that in the event of the client's departure, no refund can be considered.

The client is asked not to smoke inside the cottage and to use the outdoor facilities provided for this purpose (space and ashtray).

He undertakes to return the premises, furniture, utensils and all equipment made available to him in good condition.

9. Complaints

Claims relating to the non-performance or poor performance of the services booked must, under penalty of forfeiture, be brought to the attention of the establishment in writing within eight days after the departure date.

10. Price

The prices for booking services are indicated before and during the booking process.

Prices are confirmed to the customer inclusive of all taxes, in the establishment's commercial currency. They are valid only for the period indicated on the booking platform.

All reservations, regardless of origin, are payable in the establishment's local currency.

Unless otherwise stated on the booking platform, additional services are not included in the price.

Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the date of invoicing.

11. Dispute Resolution

These General Terms and Conditions of Sale are governed by Belgian law, without prejudice to any mandatory protective provisions that may apply in the country of residence of the consumers.

12. Completeness

These General Terms and Conditions of Sale, the terms and conditions of sale of the rate reserved by the customer, and the reservation request express the entirety of the obligations of the parties.

No general or specific terms and conditions communicated by the client shall be incorporated into these general terms and conditions.

The documents forming the contractual commitments between the parties are, in descending order of priority, the reservation request (including the specific conditions of the reserved rate) and these general terms and conditions.

In the event of any conflict between the booking confirmation and the general terms and conditions, the provisions appearing on the booking confirmation shall be the only ones applicable to the obligation in question.

These general terms and conditions of sale via the internet may be modified and/or supplemented by the establishment at any time.

In this case, the establishment will publish the new version of the online terms and conditions of sale. Once published online, the new version of the online terms and conditions of sale will automatically apply to all customers.

 

GENERAL TERMS AND CONDITIONS OF ONLINE SALE VIA THE REGIONAL MARKETING TOOL (ORC) OF THE KANGOUROU DINANT GUESTHOUSES

 

1. Object

These general terms and conditions apply to all online bookings made with our establishment GITES KANGOUROU DINANT using the Regional Marketing Tool (RMT).

The customer acknowledges having read and accepted these terms and conditions. No reservation is possible without the customer's explicit agreement to them. The customer has the option to save and print these terms and conditions.

2. Offers

All our advertisements, web pages, and offers are prepared in good faith and based on available data. Maps, photos, and illustrations are for informational purposes only and are not contractually binding. They may be subject to change before the booking is finalized. The customer authorizes us to correct any obvious factual errors in the information we provide.

3. Price

The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees, and other charges. Any additional charges are clearly indicated before the booking is completed.

The customer authorizes us to correct any obvious pricing errors.

4. Reservation

The customer selects the services presented on the regional marketing platform. They acknowledge having reviewed the nature, destination, and booking procedures for the services available on the booking platform and having requested and obtained all necessary and/or additional information to make their booking with full knowledge of the facts. The customer is solely responsible for their choice of services and their suitability for their needs; therefore, we cannot be held liable in this regard. The booking is deemed accepted by the customer upon completion of the booking process.

5. Booking process

Reservations made by the customer are processed via the online booking form accessible through the booking tool. The reservation is considered confirmed upon receipt of the booking form. Prior to making any reservation, the customer agrees to provide all necessary information. The customer attests to the truthfulness and accuracy of the information provided. Once the final selection of services to be booked has been made, the booking process includes the following steps until confirmation:

the entry of the bank card in case of a request for guarantee or prepayment, the consultation and acceptance of the general terms and conditions of sale relating to the service(s) and, finally, the validation of the reservation by the customer.

6. Booking confirmation

The booking tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The email confirmation summarizes the contract offer, the services booked, the prices, the terms and conditions of sale related to the selected rate and accepted by the customer, the reservation date, and the address of the establishment to which the customer can submit any complaints.

7. Right of withdrawal

It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of performance, the customer does not have the right to withdraw in the event of a reservation:

• accommodation other than for residential purposes (e.g., holiday accommodation),
• of a transport,
• from a car rental company,
• catering and services related to leisure activities.

8. Respect for privacy

We collect your data in accordance with the General Data Protection Regulation (2016/679) (“GDPR”).

The personal data you provide is necessary for processing your booking and is essential for managing and providing the services (Article 6.1.b of the aforementioned Regulation). For these purposes, your data may be transferred to our partners, including Elloha.com, which manages the booking tool, online payment providers, and providers established in third countries. Specifically, for online payments, the customer's bank details must be transmitted by the payment provider to the establishment's bank for the execution of the booking contract. We only use partners who guarantee a level of protection in accordance with the principles set out in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.

We retain your data for a period of 3 years after the last contact (email, booking, etc.).

As a data subject, you have the right to access, rectify, and erase your data, as well as the right to object to its collection. These rights can be exercised by sending us an email, including your first and last name, address, and the subject of your correspondence.

Complaints regarding the collection and processing of your personal data can be addressed to the competent supervisory authority.